Shipping & Delivery

Shipping times

Delivery to EU countries takes 2 to 5 working days with the exception of the following countries, where delivery can take up to 10 working days:

  • Greece
  • Iceland
  • Italy
  • Norway
  • Romania
  • Serbia
  • Switzerland

Delivery to countries outside Europe takes 15-21 working days.

Tracking

Our shipping and delivery service differs depending on where you order to in the world.

For the following list of countries we provide tracked shipping via Spring Global Delivery Solutions. After your order is dispatched, you will receive an email from us with your tracking number. Find out here how you can track your order. Your order will be delivered by the local postal service.

Countries included in our tracked shipping service
Australia
Austria
Belgium
Brazil
Canada
Croatia
Cyprus
Denmark
Estonia
Finland
France
Germany
Croatia
Hungary
Ireland
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
New Zealand
Poland
Portugal
Russia
Saudi Arabia
Singapore
Slovakia
Slovenia
South Korea
Spain
Sweden
Thailand
The Netherlands
Turkey
United States

If your country is not listed in the table above it is not included in our tracked shipping service. In this case your order will be sent out with Royal Mail and be delivered by the local postal service.

Countries we don’t ship to

Please note that we don’t ship to the following countries:

Benin, Cambodia, Colombia, Costa Rica, Hong Kong, India, Indonesia, Israel, Jordan, Kenya, Liechtenstein, Maldives, Mexico, Nepal, North Korea, Pakistan, Palestine territory, Peru, Philippines, Senegal, South Africa, Taiwan, Trinidad and Tobago, United Arab Emirate, Venezuela

If you want to purchase a Ruby Cup in one of these countries, have a look at our store locator.