Shipping & Delivery

Our shipping and delivery service differs depending on where you order to in the world. In the information below you can find out, if your destination country is included in our tracked shipping service and how long estimated delivery will take.

If your country is not listed in the table below, it means that it is not included in our tracked shipping service. You will find more information at the bottom of the page.

Countries included in our tracked shipping service

For the following list of countries we use Spring Global Delivery Solutions. After your order is dispatched, you will receive an email from myshippingsystem.com with your tracking number. You can track your order here.

Country Delivery time
(average working days)
Australia 7-12
Austria 4-6
Belgium 3-5
Brazil 7-19
Canada 6-9
Croatia 4-7
Cyprus 6-8
Denmark 4-8
Estonia 4-7
Finland 4-7
France 3-6
Germany 3-5
Greece 6-8
Hong Kong 5-7
Croatia 4-7
Hungary 4-6
Iceland 5-7
Ireland 3-5
Italy 4-6
Japan 4-7
Latvia 4-7
Lithuania 4-7
Luxembourg 3-5
Malaysia 8-11
Malta 6-8
New Zealand 7-12
Norway 5-7
Poland 5-8
Portugal 4-6
Russia 9-16
Saudi Arabia 9-13
Singapore 6-9
Slovakia 4-7
Slovenia 4-7
South Korea 7-9
Spain 4-7
Sweden 4-6
Switzerland 4-6
Thailand 6-9
The Netherlands 2-4
Turkey 7-10
United States 6-9

Countries not included in our tracked shipping service

If your country is not listed in the table above it is not included in our tracked shipping service. In this case your order will be sent out with Royal Mail and be delivered by the local postal service.

Here’s what you need to know about delivery times for countries not included in the tracked shipping:
Delivery within the UK typically takes 4-5 working days.
Delivery to countries outside Europe that we haven’t listed in the table above can take up to 21 working days.

Countries we don’t ship to

Please note that we don’t ship to the following countries:

Benin, Cambodia, Colombia, Costa Rica, India, Indonesia, Israel, Jordan, Kenya, Liechtenstein, Mexico, Nepal, North Korea, Pakistan, Peru, Philippines, Senegal, South Africa, Taiwan, Trinidad and Tobago, United Arab Emirate, Venezuela

If you want to purchase a Ruby Cup in one of these countries, have a look at our store locator.